JL Puzzles respects your privacy and value the relationship we have with you. We are committed to safeguarding the privacy of our website visitors.

Please read this entire Privacy Policy which will inform you about the types of information we collect, as well as how we will store, use and protect such information. By visiting the Site, you are agreeing the terms of our Privacy Policy. This privacy policy (the “Privacy Policy”) covers the website (the “Site”) located at

Information collection

For the purposes of this Privacy Policy, “Personal Information” is any information that identifies you personally would enable someone to contact you directly or describes your relationship with We collect and store Personal Information when you place an order, ask a question, complete a form, tell us your preferences, conduct a transaction or send us an email. Such Personal Information may include your name, address, email address, date of birth and other preferences you choose to provide us. We will use your Personal Information to complete transactions, respond to your requests, deliver the products and services you request and to notify you of promotions, updates, news or special offers (which may be offered by that we think may be of interest you.

From time to time we may offer promotions or contests on our site. If you choose to participate we may collect information including your name, address, age, telephone number, email address or other contact information. We would use this information to notify contest winners, award prizes, monitor site traffic, personalize the site (in the case of anonymous information collected in surveys) and to send participants an email newsletter. We may also request other information some of which may be optional.

During participation in Site promotions or contests, you are required to give truthful contact and demographic information. By providing your Personal Information to us during your use of the Site, you expressly consent to’s collection, use and storage of such information as stated in this Privacy Policy. If you wish to discontinue non-transactional email correspondence with us at any time, simply send us a request indicating your wish through the Contact page.

Server Statistics

Like many other websites, we automatically collect general statistics about our Site traffic and store it in log files in order to track usage and user trends on our site. This information includes hits to our server, browser type, Internet service provider (ISP), page views, navigational patterns, operating system, date/time stamp, clickstream data and the numbers and frequency of visitors to our site. We use this information, which does not identify individual users, to analyze trends, to administer the Site, to track users’ movements around the Site so that we can communicate with our users in the most effective manner and provide them the most useful and desired features, functionality, products and services. When we collect this usage data, we typically only use this data in aggregate form, and not in a manner that would identify you personally.


We use “cookies” to enhance user experience. This involves users’ web browser placeing cookies on their hard drive for record-keeping purposes and sometimes to track information about them. You may choose to set your web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly as intended.

Information Use

As noted above, we use the data we collect in order to provide you with the best customer service and web experience possible. We only use the information we collect in the manner described above this Privacy Policy and as follows.
i) We may share your information with selected vendors and business partners with whom we work (“Service Providers”). These Service Providers provide functions on our behalf such as fulfillment, shipping, credit card processing, data and tracking analysis, customer service, market services etc in order to complete the transactions and offer you the best service our Site. ii) We may use your personal and transactional information internally for our business purposes, including among other things, to offer our own, our affiliates’ or third-party products and services that we think you may find of interest. We may use your email address to contact you to respond to your customer service inquiries. You can elect not to receive emails from by contacting us via our Contact page. iii) As noted above, we may provide aggregate statistics, which do not include Personal Information, about our customers, sales, traffic patterns and related Site information to reputable third party vendors. We sometimes use this aggregated data (such as what areas of our Site are visited most frequently, what services are most used, what products are most popular and how often our emails are opened etc.) for research and commercial purposes. This information helps us develop a better site that is more useful and accessible to you as well as offer better products and services to you but is never associated with any Personally identifiable information. iv) We only reveal Personal Information to unaffiliated third parties if: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, court orders or subpoenas, to enforce or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); or as stated in this privacy policy.

Collecting information from children

This Site is not designed nor intended to be attractive to use by children under the age of 18 (“Minors”). We do not knowingly collect information from Minors. If you are under the age of 18, you are not authorized to use this site so please do not submit any information to us. If you wish to purchase any puzzles, you will need to ask your parents or legal guardian to buy them on your behalf.

Access and Security

If you use this site, you are responsible for restricting access to your computer and if you are a registered user of this site, you are responsible for maintaining the confidentiality of your account and password. You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We use reasonable physical, electronic, and administrative safeguards to help us protect the security, integrity and confidentiality of data stored on our system. We do not require you to disclose any credit card information as payment for puzzles purchased by you are made through Paypal only and no credit card information needs to be disclosed to us. While no system is 100% secure, we believe that the measures we have implemented minimize the risk of security breach to an appropriate level given the types of information involved. Please note that any information you provide us by email is unencrypted.


Identity theft and the practice currently known as “phishing” are of great concern to Safeguarding information to help protect you from identity theft is a top priority. We do not and will not, at any time, request your credit card information, username, or national identification numbers in a non-secure or unsolicited e-mail or telephone communication.

Acceptance & Modifications

By using this Site, you signify your acceptance of this policy. If you do not agree to this policy, please do not use our Site. may amend or change this Privacy Policy from time to time at our sole discretion. We encourage you to check our Site frequently to see the current Privacy Policy in effect and any changes that may have been made to them. If we make material changes to this Policy, we will post the revised Policy and the revised effective date here. Your continued use of the Site and provision of any Personal Information after any change in this Privacy Policy will constitute your acceptance of such Privacy Policy change.

Contact us

If you have any questions or suggestions with respect to this policy, or if you wish to ask us to delete, correct, or show you your information as provided above, please email us via the Contact page.